Vitamin Arc’s privacy policy

Your personal information and how we handle it

When you entrust VitaminArc.se with your personal information, it is important to us that you feel safe. We care about your privacy. Your personal data is treated with the utmost respect and in accordance with current legislation. This policy describes how we collect and process your personal information when you visit our website and use the services offered here.

All personal data processing takes place in accordance with the Data Protection Ordinance. The person responsible for personal data is Othind Healthcare AB (corp. No. 559319-5414).

In connection with placing your order or creating a “My Account”, you agree that we save and use your information to complete and provide the service that you can expect from us.

What is a personal information?

Personal data is information and data that can be directly or indirectly attributed to a natural person who is alive. Examples of personal information are name, social security number, address, e-mail address and telephone number This can also apply to customer numbers, encrypted information and various types of electronic identities such as IP numbers.

What personal information do we collect and why?

Information you provide when you become a customer of Vitamin Arc

When you become a customer of VitaminArc.se, we collect your contact information: name, address, e-mail address, telephone number and, where applicable, social security number. We also collect information about delivery method, possible delivery point and IP address. The purchase agreement that we have entered into with you constitutes the legal basis for the processing of your personal data and is necessary for us to be able to fulfill our legal obligations and fulfill this agreement towards you regarding, for example, delivery and payment.

Information collected through personal contact

When you contact customer service via, for example, e-mail, telephone or chat, we collect the personal information that you provide to us. We do this to be able to answer the questions you have and to handle your case. It can e.g. be information about name, e-mail address and order number. We also collect information that you choose to provide to us regarding, for example, health conditions. If your question concerns a complaint, we will process your information in order to fulfill our obligations under current consumer law. We do this on the basis of the legal basis based on our purchase agreement with you.

How do we use your personal information?

Complete agreement entered into

We process your information to identify you as a customer, handle and deliver your order and to handle invoicing and payment. We also process your personal data to be able to help you if you contact us with questions, comments or, for example, a complaint.

Information about products and services

We use your personal information for e-mails with information about our products and services. You can revoke your consent to the receipt of newsletters, promotions and offers at any time by contacting customer service or using the unsubscribe link contained in each newsletter.

We will never disclose your information to an unauthorized party or resell it to an external party.

Who do we share personal information with?

Payment solutions Legal basis: To be able to complete the purchase agreement.
To be able to charge, handle invoices and payments, we share information with NETS payment solutions and Klarna. NETS and Klarna will collect personal information about you in connection with payment. NETS and Klarna are thus responsible for personal data for these data according to the companies’ terms. See NETS and Klarnas terms.

Transport company/shipping companyLegal basis: To be able to complete the purchase agreement.
Our shipping companies take part of the personal information required to be able to complete and deliver your order.

Cookies/Google/FacebookLegal basis: Balancing of interests
We share analytics data through third-party cookies for marketing and web analytics to improve our services. We do not register information about the visitor’s IP address, therefore the information about you can never be linked to your identity.

We use the analysis tool Google Analytics to improve the content, navigation and structure of the website. The analysis tool uses JavaScript and cookies and the information about your use is anonymized.

To avoid having your information saved, you can choose not to accept cookies in your browser.

Direct marketingLegal basis: Concent from customer
In order to send you information about our products and services, we use an external CRM system where we store your e-mail address. You can cancel your subscription at any time, either via the link in the newsletter or by contacting our customer service.

AuthoritiesLegal basis: Exercise of authority and task of general interest
Upon request, we may by law and government decision be obliged to disclose certain personal data, for example to the Police in connection with criminal investigations.

OtherLegal basis: Balancing of interests
We may, where applicable, transfer your personal data to recipients other than those listed above if it is necessary for our business. High security and confidentiality are observed in all handling of personal data.

We may also share information with potential buyers should we sell all or part of the business or in a merger.

This is how long we save your personal information

We store personal data as long as there is a legal basis, a documented purpose for the processing or an ongoing user relationship. We have ongoing routines that ensure that we do not store unnecessary personal data and we minimize the storage time as much as possible. Normally, we save your customer information for a maximum of three years from your last customer contact. However, we save information needed under the Accounting Act, for up to eight years.

This is how we protect your personal information

We have taken appropriate security measures to protect your personal data against loss, misuse and unauthorized access. The number of people who have access to your personal information is limited. Only people with us who need to process your personal data have access to them. The providers with whom we share personal data will only process them on our behalf and do so in accordance with our instructions.

We use industry standards to store, process and communicate sensitive information in a secure way, e.g. SSL / TLS, PGP and one-way hash algorithms.

You decide over your personal information

You have the right to take note of which of your personal information is available at Vitamin Arc and request that it be deleted. In order to access that information or delete your information, your application must be in writing, contain the information you want deleted or changed. Send your application to info@vitaminarc.se

You can always use the unsubscribe link found in all campaigns, offers and newsletters we send you.

If your information is incomplete, incorrect or irrelevant, you have the right to request that it be corrected or deleted.

Among the things that can not be deleted include data required by the Accounting Act and data required for Vitamin Arc to be able to fulfill its obligations in e.g. complaints.

Cookies

VitaminArc.se uses cookies. Cookies contain information that we use to improve the website and to be able to give our visitors the best possible service and experience.

There are different types of cookies. Permanent cookies save a file on your computer to be able to adapt the website to your choices and remember that you have visited us before and can therefore, for example, pre-fill your e-mail and postcode. These cookies are stored on your device for a certain period of time or until you choose to delete them.

Session cookies are used while you visit the website and disappear when you close your browser. They are needed to be able to offer our basic services, which do not work without these cookies.

VitaminArc.se also uses cookies from third parties, such as Google analytics and Facebook. The data collected by these cookies, including any personal data, is used for interest-based advertising and analysis. Each third party is responsible for the collection and processing of personal data from such cookies. VitaminArc does not have access to the information collected.

Cookies are stored on your computer or mobile and can only be read by the website they come from. You can in your browser choose not to accept cookies, but then the website will not work optimally. You do this in the settings. You can normally choose to completely block cookies, block third-party cookies or ask the browser to delete all cookies when you close it

It is important to us that you feel safe. We protect your personal privacy and always strive to treat your personal information with the utmost respect. If you still believe that we process your personal data in an incorrect manner, you are welcome to contact us. You also have the opportunity to submit a complaint to the Privacy Protection Authority, which is the authority that supervises the processing of personal data.

VitaminArc.se reserves the right to make changes to this privacy policy at any time, to the extent that they are necessary to remedy disruptions or meet new legal and technical requirements. All changes to this Privacy Policy will be posted on the Website.

For further information about our personal data management, we refer to info@vitaminarc.se.